Service Delivery Policy

Last Updated: August 30, 2026

📌 Quick Summary: Universal AI SaaS is a cloud-based digital service. Access is delivered instantly upon account creation.

1. Nature of Service

Universal AI SaaS is a Software-as-a-Service (SaaS) platform providing AI-powered WhatsApp chatbot automation, conversation management, and lead capture tools. This is a digital service only. No physical goods are shipped or delivered.

2. Service Activation Timeline

Account Creation: Instant upon registration.
Free Trial Access: Immediate access to 10,000 tokens for 7 days.
WhatsApp Connection: 5-10 minutes (requires scanning a QR code with your phone).
AI Training: 30-60 seconds after uploading knowledge base documents.

3. Service Availability

We strive to maintain 99.5% uptime. Scheduled maintenance is announced at least 24 hours in advance. AI response times depend on third-party LLM providers and WhatsApp's own infrastructure.

4. Contact Us

🏢 Company: AAMIRSABA LTD (Company No. 13117115)
📧 Email: info@aamirsaba.com
📱 WhatsApp: +44 7362046611